FAQ

Quick answers to the most common questions about Voicebox, like features, setup and much more!

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General

What is Voicebox?

Voicebox is a voice intelligence platform that lets customers share their thoughts on products and services through voice, giving businesses richer, real-time insights they can act on instantly.

How do customers use Voicebox?

Customers use Voicebox by simply speaking their feedback instead of typing it and they can do this across a variety of touchpoints:

QR codes: Scan a code on receipts, posters, packaging, or in-store displays to leave a quick voice note.
Direct links: Tap a link sent by email, SMS, or embedded in social posts to open a Voicebox instantly.
Web embeds: Record feedback directly inside a brand’s website or app through a widget or iframe.
In-app API integrations: Share feedback seamlessly within mobile or enterprise applications.

No logins, downloads, or forms are required. Customers can just scan, click and speak. Voicebox adapts to wherever customer feedback matters most.

Do customers need to download an app?

No. Customers don’t need to download anything to use Voicebox. They can open it instantly by scanning a QR code, clicking a link, or using an embedded recorder on a website or app. It works right in the browser, making it frictionless and accessible to anyone.

What kinds of insights does Voicebox provide?

Voicebox turns spoken feedback into clear, real-time insights that help businesses understand customers at a deeper level. It identifies:

Sentiment Map: A visual view of customer emotions across time, locations, or touchpoints, making it easy to spot where experiences are working well and where issues are building up.
Key themes: The main topics and issues customers talk about most often.
Trends: How feedback shifts over time, by product, location, or region.
Urgent issues: Frustrations or complaints flagged for immediate action.
Opportunities: Positive moments and unmet needs that can inspire new ideas.

All insights are delivered in dashboards and reports, so teams can quickly see what matters most and take action while the feedback is still fresh.

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What makes Voicebox different from surveys?

Surveys capture <2% response rates and mostly checkbox answers. Voicebox captures authentic voice messages: longer and richer with emotion, leading to 10x more insights you can actually act on.

Where can Voicebox be deployed?

Virtually anywhere:

On receipts (in-store)
At checkout (POS)
On product packaging
In mobile apps
On websites (via embed)
Through email or SMS links
In physical spaces with QR codes

In what languages is Voicebox available?

Voicebox supports feedback in 100+ languages, making it accessible to customers around the world. It covers all major global languages, including English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Hindi, Arabic, Russian and many more.

This means customers can speak naturally in their own language and Voicebox will capture and analyze their feedback with high transcription accuracy.

Can Voicebox be customized?

Yes. Voicebox can be fully customized to match a brand’s needs.

Branded experience: Add your logo, colors, and styling so every Voicebox feels like part of your brand.
Custom prompts: Tailor the questions or instructions customers hear to guide more useful feedback.
Contextual setup: Attach parameters (like store location, product, or campaign) so feedback is automatically organized.
Flexible deployment: Place Voiceboxes where they matter most: websites, apps, QR codes, receipts, or in-store signage.

This makes Voicebox not just a feedback tool, but a personalized touchpoint that encourages customers to speak in ways that deliver maximum value.

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Can Voicebox handle global deployments?

Yes. Voicebox can be used internationally. It works in over 100 languages, adapts to local languages and runs directly in the browser without requiring any downloads. Brands can deploy it globally through QR codes, links, or embeds, while keeping data within strict privacy boundaries.

This makes it just as effective for a store in Paris as it is for an app in Tokyo or a campaign in New York.

Does Voicebox integrate with our existing tools?

Yes. Voicebox integrates smoothly with existing tools, so insights flow directly into the systems your team already uses. Feedback can be routed into platforms like Slack, Salesforce, CRMs, and analytics dashboards without extra effort. A key part of this is Actions: customizable triggers that automatically respond to what customers say.

For example, if a voice message contains urgent negative sentiment, Voicebox can instantly create a support ticket, alert a manager in Slack, or tag the feedback in your CRM. If it’s positive, it can be flagged for marketing or shared with your customer success team. These Actions make feedback not just easy to capture but immediately actionable, turning customer voice into workflows that save time and drive impact.

How much does Voicebox cost?

Voicebox pricing is based on usage and scale. Contact us for a tailored quote.

Is there a free trial?

Yes. Voicebox offers a free trial so you can experience how it works before committing. During the trial, you’ll have access to core features, allowing you to capture real voice feedback, explore insights and see integrations in action.

For organizations with a public mission, such as universities, museums, libraries and non-profits, the enterprise-grade Voicebox plans are available for free.

Contact sales to learn more and get started.

What’s the business impact of Voicebox?

Voicebox drives measurable business impact by transforming customer voice into real-time, actionable insights. Because speaking is faster and easier than filling out surveys, more customers engage, leading to higher response rates and richer feedback. This feedback captures nuance, emotion, and context, helping businesses spot friction points before they turn into negative reviews and uncover opportunities for growth.

Teams can act faster, reduce churn, improve satisfaction, and direct resources toward what matters most. In short, Voicebox helps companies move from guessing about customer needs to making confident, data-driven decisions that directly boost loyalty and revenue.

Privacy & Security

Is customer data safe with Voicebox?

Yes, customer data is completely safe with Voicebox. The platform is built with a privacy-first design, meaning no third-party trackers, no data selling and no hidden analytics. All recordings are encrypted both in transit and at rest, using enterprise-grade security measures.

Most importantly, data remains under strict user control, with customizable retention rules and a guarantee that customer voices are never shared beyond their intended use.

What compliance standards does Voicebox meet?

Voicebox is built to align with major global standards for data protection, including GDPR, CCPA, and SOC 2. While formal certifications are still in progress, the platform already follows the principles behind these frameworks to ensure that customer voice data is handled securely, privately, and in compliance with industry best practices.

Do customers stay anonymous?

Yes. Customers can stay completely anonymous when using Voicebox. They don’t need to create an account, provide personal details, or download anything. Unless a brand chooses to collect optional identifiers (like an email or order number), feedback is shared only as a voice message with no link back to the individual, making it effortless and private for customers to speak freely.

Does Voicebox share data with third parties?

No. Voicebox never shares customer data with third parties. The platform is designed with a strict privacy-first approach: no selling of data, no outside vendors handling recordings, and no hidden trackers. All feedback stays between the customer and the brand, ensuring complete control and confidentiality.

FAQ